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We had acceptance the new gambling enterprise representative to your dialogue, just who stated that the player had enacted the fresh confirmation and you may taken the money. But not, the player failed to show which and prevented giving an answer to the messages, best us to refute the newest ailment. The guy don’t get any reputation to have eight weeks, and his awesome accessibility try limited by casino games.

The player out of Greece got experienced an extensive account verification techniques, which eliminated him out of accessing video game, placing bets, or viewing his exchange history. Despite hit over to service, he was continuously advised to wait without the improvements for a couple of weeks. Once the guy filed the expected documents along with videos call to have account confirmation, the fresh player’s membership is reinstated. We had confirmed the fresh solution of the challenge with the player.

Player’s put wasn’t paid in order to the girl account.

Yet not, as a result of the player’s shortage of response, we were unable to subsequent check out the otherwise assist, evoking the problem being rejected. The ball player from Asia got made a profitable put from 1750 to your March 28th 2024, but it wasn’t credited in order to his Leonbet account. Even after each day communication that have support service and you will getting a cost sneak, the situation had not been solved once 11 weeks. The newest gambling establishment insisted the brand new commission was being stored from the payment seller. We’d suggested he contact his percentage merchant and you may sent the fresh fee verification for the local casino. Yet not, the gamer hadn’t taken care of immediately the texts, and that we had been struggling to check out the then.

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Player knowledge detachment slow down on account of documents consult.

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User candidates games manipulation and needs account closure.

The ball player of Greece is actually permitted to do an additional account in the local casino and you will put even after an energetic notice-exclusion. The ball player averted addressing the newest criticism, and it also is finalized as the “rejected”. The newest criticism is fixed because the player’s account had affirmed and you will received their payment. The gamer from Greece is actually disappointed for the gambling enterprise’s RTP (Go back to Pro). The player out of Greece has an issue with a particular game to your Leon Local casino.

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