Digitalization is the process of converting hard/paper files and documents in to digital platforms. This allows data and details to be reached instantly. This makes it easier for businesses to manage their operations and helps to create new opportunities meant for revenue technology. Whether you have outdated legal systems, manual operations that could More Info end up being automated or inefficient interaction between staff members and managers, business digitization can help you solve these issues and boost efficiency.

The COVID-19 outbreak exhibited the practical value of digitalization in public areas crisis response approaches. However , digitalization is insufficient to respond to ongoing hazards. Instead, companies need to strive to turn threats into prospects through ideal responses. This is why it is important for firms to have strong capabilities – a combination of processes and assets that enables them to adapt when confronted with disruption (George et ‘s. 2014; Nylen and Holmstrom 2015).

Existing research has displayed that digitalization can boost firm’s potent functions by elevating their capability to sense environmental surroundings, to grab opportunities, and to reconfigure means. Moreover, these capabilities will be critical for firms’ ability to properly manage consumer crises. Based upon these findings, this article explores the romances between digitalization, dynamic functions, and public crisis response strategies by using a survey involving 518 SMEs in China. The results present that SMEs with excessive levels of digitalization have better crisis response performances than those with low level of digitalization. Further, a qualitative evaluation suggests that digitalization can help SMEs develop and implement immediate emergency replies and long term crisis control approaches.